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79.00 SGD is at stake. Open a case to see the evidence and a suggested reply you can edit before sending.
Each dispute is followed to its payment and order. The item, dates, tracking and buyer messages become numbered facts.
Gemini reads only the case file and picks one step. Every reason must cite a fact, and code rejects anything it can't back up.
You edit the reply and press send. It goes to PayPal's Disputes API with an idempotency key, and lands in the case history.